We are committed to building and preserving lifetime ownership of our customers. This would be achieved by having a clear understanding of our customers’ expectations and delivering the highest standards of service in our daily business activities with them.
Y.K. Almoayyed & Sons joined the prestigious ranks of high-performing organizations worldwide after its induction into the Palladium Balanced Scorecard Hall of Fame for Executing Strategy at the 2011 Palladium EMEA Summit in London.
The Hall of Fame award honours organizations that have achieved business excellence through the use of the Balanced Scorecard (BSC), the world's preeminent strategy and performance management system. Based on the simple premise that "what gets measured is what gets done," the BSC links strategy to operations to drive business outcome.
The Balanced Scorecard system has been implemented and institutionalized in all operating divisions of YKA. The system has been instrumental in cascading and deploying the company’s Vision, Mission & Strategy. It is also a tool for performance measurement and review and used in identifying and implementing several cost reduction and process improvement projects that led to considerable amount of savings in all divisions.
Through the BSC system the performance is measured & reviewed not only on financial parameters (lagging indicators & outcome measures of organizational performance) but also on non financial parameters (leading indicators to drive future performance) which are also equally important for organizational success and satisfaction of other stakeholders like Customers , Suppliers and Employees.
ISO 9001:2008 is the most widely adopted Quality Management System in the world. It helps in achieving & delivering standards of Quality that exceeds Customer’s expectations through the adoption, review and audit of standardized policies, procedures, records and documents, technologies, resources and Quality Objectives. The focus is on continuously improving internal processes so as to achieve higher Quality & Customer satisfaction. ISO certification has now become even more important business requirement as it is a pre qualification requirement in most tenders and contracts.
YKA began its Quality Journey with the implementation of Quality Management System ISO 9001:2000 in its automobile division Almoayyed Motors in the year 2003. The division obtained its ISO certification in 2006 and since then has been upgraded to ISO 9001:2008 in the year 2009.
This was followed up with the implementation of ISO 9001: 2008 in the Medical Technology Division in March 2008. MTD is the first company in the field of facilities management in the region to be ISO-certified.
QMS implementation and certification was done in Electronics and Home Appliances division in the year 2010.